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Terms & Conditions

Aura Wellness Studio LLC

Terms and Conditions

Last Modified: [October 2025]

Acceptance of the Terms and Conditions

Important Notice – Arbitration and Class Action Waiver

THESE TERMS AND CONDITIONS INCLUDE A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER.
BY ACCEPTING THESE TERMS, YOU AND AURA WELLNESS STUDIO LLC AGREE TO RESOLVE ALL DISPUTES EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, AND YOU WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Please read these Terms and Conditions carefully.

These Terms and Conditions (“Terms”) are a binding agreement between you (“you,” “your,” or “Member”) and Aura Wellness Studio LLC (the “Studio,” “we,” “us,” or “our”). These Terms govern your access to and participation in the Studio’s services, including use of our website, [https://www.aurawellnessstudios.com] (the “Website”), participation in yoga, pilates, dance, fitness, and wellness sessions offered by the Studio, whether conducted in person, in-studio, live online, or as recorded or on-demand content (collectively, the “Activities”), and your use of the Mindbody mobile application (the “App”).

The App provides administrative and transactional functions such as scheduling, booking, purchasing, account registration and management, and communications via text, email, mobile devices, or other online platforms (collectively, the “Other Services”).

The Website, App, Activities, and Other Services are collectively referred to in these Terms as the “Studio Services.”

By clicking “I Agree,” “Accept,” “Book Now,” “Purchase,” or any similar button, or by otherwise accessing or using the Studio Services, you acknowledge that you are authorized to accept and that you have read, understood, and agree to be legally bound by these Terms and Conditions and by the Studio’s Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms and Conditions, or if you object to our Privacy Policy, you must not access or use the Studio Services.

Changes to the Terms of Use

The Studio may revise or update these Terms and Conditions from time to time in its sole discretion. All changes are effective immediately upon posting and apply to all access to and use of the Studio Services thereafter.

However, any changes to the dispute resolution or arbitration provisions will not apply to disputes for which the parties have actual notice before the effective date of the revised Terms.

Your continued use of the Studio Services following the posting of revised Terms means that you accept and agree to those changes. You are expected to review these Terms periodically to ensure you are aware of any updates, as they are binding upon you.

Eligibility

The Studio Services are not directed to, or intended for use by, anyone under the age of sixteen (16).

By installing, accessing, or using the Studio Services, you represent and warrant that you are at least eighteen (18) years of age, or the age of majority in your place of residence; or, if you are sixteen (16) or seventeen (17) years of age, you are accessing or using the Studio Services under the supervision and with the consent of a parent or legal guardian who has reviewed these Terms and agrees to be bound by them on your behalf.

If you do not meet all of these requirements, you must not access or use the Studio Services.

Mindbody Platform

Certain features of the Studio Services, including scheduling, booking, account registration, payment processing, and related administrative functions, are provided through the Mindbody App and its related online services, which are operated by Mindbody, Inc. (“Mindbody”). You must download and use the Mindbody app to register, book sessions, manage your account, make payments, and receive notifications or other communications from the Studio.

Your use of the Mindbody app and its related online platform is subject to the Mindbody Consumer Agreement and Privacy Policy, available at [https://www.mindbodyonline.com/].

By using any portion of the Studio Services that relies on the Mindbody app, you acknowledge and agree that:

  • You are creating or maintaining an account on a platform operated and controlled by Mindbody.

  • Your relationship with Mindbody is governed by its own terms and policies, which are separate from these Terms.

  • The Studio does not control and is not responsible for the operation, security, functionality, or content of the Mindbody app or platform.

  • The Studio is not liable for any interruptions, technical issues, or data handling practices arising from your use of the Mindbody app.

  • Any personal or transactional information you provide through the Mindbody app in connection with the Studio Services will also be handled in accordance with the Studio’s Privacy Policy.

Your continued use of the Studio Services constitutes your acknowledgment and acceptance of Mindbody’s role as a third-party service provider that supports booking, registration, payment, and account management functions.

To create an account and begin using the Studio Services, please review the account requirements set forth below.

Account Registration

To participate in the Studio’s classes, sessions, and related features, you must register for an account through the Studio’s online booking and payment platform, which is powered by Mindbody, Inc. You may register and create your account by visiting [https://www.mindbodyonline.com/].

By creating an account, you agree to provide accurate, current, and complete information and to promptly update such information to maintain its accuracy. Your account information, including contact, billing, and scheduling details, is managed through the Mindbody platform and may be stored or processed by Mindbody and its affiliated service providers.

By registering, you acknowledge and agree that:

  • You are creating an account on a platform operated by Mindbody.

  • Your use of that platform is governed by the Mindbody Consumer Agreement, available at [https://co.mindbodyonline.com/legal/consumer-agreement].

  • Any personal information related to your participation in the Activities will be managed in accordance with the Studio’s Privacy Policy, available at [https://www.aurawellnessstudios.com/privacypolicy].

  • Any personal information collected or processed through the Mindbody application or related administrative services will be managed in accordance with the Mindbody Privacy Policy.

  • You agree that all information you provide to register, book, or otherwise interact with the Studio Services is governed by the Studio’s Privacy Policy, and you consent to all actions taken with respect to your information consistent with that policy.

You are responsible for:

  • Making all arrangements necessary for you to access the Studio Services; and

  • Ensuring that all persons who access the Studio Services through your internet connection are aware of and comply with these Terms and Conditions.

If you create, or are provided with, a username, password, or other login credential as part of the Studio’s security procedures, you must treat such information as confidential and must not disclose it to any other person or entity. Your account is personal to you, and you agree not to allow any other person to access the Studio Services using your credentials.

The Studio reserves the right to disable or terminate any account or login credential if it determines, in its discretion, that you have violated these Terms or engaged in unauthorized activity.

Pricing and Payments

All prices for classes, memberships, sessions, and other Studio Services are set by the Studio and are available on the Website and the App. Prices are subject to change at any time at the Studio’s discretion.

Payments for Studio Services are processed securely through the App or other authorized payment processors. By purchasing any Studio Services, you authorize the Studio and its third-party payment processors to charge the payment method you provide for all applicable fees, including recurring charges for memberships if applicable.

The Studio is not responsible for any delay or failure in processing payments resulting from incomplete or inaccurate information provided by you.

You authorize the Studio to correct any errors or inaccuracies in pricing, billing, or payment processing, even after a transaction has been submitted or confirmed.

Cancellations and Refunds

Cancellations for classes, sessions, or appointments must be made through the App or by another method designated by the Studio. The timing, fees, and conditions for cancellations are governed by the Studio’s Cancellation Policy [https://www.aurawellnessstudios.com/cancellationpolicy].

Failure to cancel within the time period specified in the Studio’s Cancellation Policy may result in forfeiture of the session or the application of a late cancellation fee.

No-Show Policy: If you do not attend a scheduled class, session, or appointment and fail to cancel in advance as required by the Studio’s Cancellation Policy, the session may be forfeited and a no-show fee may apply.

Memberships, class packages, and promotional offers are non-refundable unless otherwise required by law or specifically stated in the Studio’s Cancellation Policy.

The Studio may cancel or reschedule a class, session, or event due to instructor unavailability, facility closures, or other circumstances beyond its control. In such cases, the Studio will provide reasonable notice and may issue a credit, reschedule the session, or provide a refund, as appropriate.

Refunds, credits, or adjustments will be issued in accordance with the Studio’s Cancellation Policy.

Suspension and Termination

The Studio reserves the right, at its sole discretion, to suspend or terminate your access to any or all portions of the Studio Services at any time, with or without notice, for conduct that the Studio believes violates these Terms, any applicable law, or is otherwise harmful to the Studio, its instructors, members, or third parties.

You may terminate your account at any time by contacting the Studio through the Website or the App. Upon termination, you remain responsible for all outstanding payments and fees incurred before the effective date of termination.

In the event of suspension or termination:

  • Any prepaid but unused classes, sessions, or membership fees will be handled in accordance with the Studio’s [Cancellation Policy] or as required by law.

  • Your access to scheduling, booking, and communication features through the Mindbody App will be deactivated.

  • The Studio may retain account information as permitted or required by law, including for accounting, legal, or administrative purposes.

  • The Studio may, at its discretion, deny reinstatement of your account if it determines that reinstatement would pose a risk or result in a repeat violation of these Terms.

Termination of your access to the Studio Services does not limit or waive any other rights or remedies available to the Studio at law or in equity.

Photo and Media Release

By participating in any Studio Services, you grant Aura Wellness Studio LLC the right to photograph, record, or otherwise capture your likeness, voice, image, or performance during classes, sessions, or Studio events (collectively, “Media”). You acknowledge and agree that the Studio may use such Media for lawful purposes, including marketing, advertising, training, or promotional materials, in any format now known or later developed, without further authorization or compensation.

If you prefer not to be photographed or recorded, you must notify the Studio in writing before participating in any Studio Services. The Studio will make reasonable efforts to accommodate such requests but cannot guarantee exclusion from all Media captured in group settings.

For members under eighteen (18) years of age, the Studio requires prior written consent from a parent or legal guardian before capturing or using any Media.

You waive any right to inspect or approve the final images or recordings before they are used by the Studio.

The Studio retains full ownership and control of all Media it captures, and any unauthorized use, reproduction, or distribution by others is strictly prohibited.

Intellectual Property Rights

All content, materials, and features made available through the Studio Services (including but not limited to all text, graphics, photographs, images, video, audio, logos, artwork, software, data, compilations, and the design, structure, selection, coordination, expression, and arrangement thereof) are owned by Aura Wellness Studio LLC, its licensors, or other authorized content providers and are protected by United States and international copyright, trademark, trade secret, and other intellectual property or proprietary rights laws.

You may use the Studio Services and related content solely for your personal, noncommercial use in accordance with these Terms. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials made available through the Studio Services, except as follows:

  • Your computer or mobile device may temporarily store copies of such materials incidental to your access and viewing.

  • You may store files that are automatically cached by your browser for display enhancement purposes.

  • You may print or download one copy of a reasonable number of pages or materials from the Studio Services for your own personal, noncommercial use and not for further reproduction, publication, or distribution.

  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, noncommercial use, provided you agree to be bound by any applicable end user license agreement.

  • If we enable social media sharing features with certain content, you may take such actions as are enabled by those features.

You must not:

  • Modify or alter copies of any materials from the Studio Services.

  • Use any illustrations, photographs, video, or audio separately from the accompanying context or descriptive text.

  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Studio Services.

You must not access or use for any commercial purposes any part of the Studio Services or any content or materials made available through them.

If you wish to request permission for any use of Studio content beyond what is expressly authorized in these Terms, please contact the Studio at [aura.studio.wellness@gmail.com].

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Studio Services in breach of these Terms, your right to use the Studio Services will stop immediately, and you must, at our option, return or destroy any copies of the materials you have made.

No right, title, or interest in or to the Studio Services or any content made available through them is transferred to you, and all rights not expressly granted are reserved by the Studio. Any use of the Studio Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

Trademarks

The Studio name “Aura Wellness Studio LLC,” and all related names, logos, product and service names, designs, and slogans are trademarks of the Studio or its affiliates or licensors. You must not use such marks without the prior written permission of the Studio. All other names, logos, product and service names, designs, and slogans appearing in or associated with the Studio Services are the trademarks of their respective owners.

Compliance with Studio Rules

By participating in any Studio Services, you agree to observe and comply with all rules, policies, safety requirements, and directions established by Aura Wellness Studio LLC and any facility, platform, or location (in-studio, in person, online, or otherwise) where the Studio Services are provided (collectively, the “Studio Rules”).

The Studio reserves the right, in its sole discretion, to take any action it deems appropriate for violations of the Studio Rules or these Terms, including but not limited to the suspension or termination of your access to or participation in any Studio Services.

Studio Rules may be updated, posted, or modified from time to time, whether at the Studio’s physical location, on its Website, or within other Studio Services, and you agree to review and comply with all current Studio Rules.

Members must also comply with the restrictions set forth in the Prohibited Uses section of these Terms, which apply to all Studio Services.

User Contributions

The Studio Services may include interactive features, such as discussion forums, message boards, review pages, social media integrations, or other communication tools that allow users to post, submit, publish, display, or transmit (collectively, “post”) content or materials to other users or to the Studio (“User Contributions”).

All User Contributions must comply with the Content Standards set forth in these Terms.

Any User Contribution you post through the Studio Services will be considered non-confidential and non-proprietary. By posting or otherwise providing any User Contribution, you grant the Studio, its affiliates, service providers, and their respective licensees, successors, and assigns a perpetual, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, perform, display, distribute, and otherwise disclose such content in connection with the operation, promotion, and improvement of the Studio Services.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license described above; and

  • All of your User Contributions comply and will continue to comply with these Terms, including the Content Standards.

You understand and agree that you are solely responsible for any User Contributions you submit or share, including their legality, reliability, accuracy, and appropriateness. The Studio is not responsible or liable to you or to any third party for any User Contributions made available by you or any other user through the Studio Services.

Prohibited Uses

You may use the Studio Services only for lawful purposes and in accordance with these Terms. You agree not to use the Studio Services:

  • In any way that violates any applicable federal, state, local, or international law or regulation, including laws relating to data privacy, security, or the export of data or software to and from the United States or other countries.

  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including by exposing them to inappropriate content or requesting personally identifiable information.

  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms or the Studio’s content standards and policies.

  • To transmit or cause the transmission of any advertising, marketing, or promotional material without the Studio’s prior written consent, including any junk mail, chain letter, spam, or other similar solicitation.

  • To impersonate or attempt to impersonate the Studio, a Studio employee, another member, or any other person or entity, including by using names, email addresses, or other identifiers associated with any of the foregoing.

  • To engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Studio Services or that, as determined by the Studio, may harm the Studio, its instructors, members, or any third party, or expose them to liability.

  • To interfere with or disrupt the proper operation of the Studio Services or servers, including by introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

  • To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Studio Services, the server on which they are stored, or any server, computer, or database connected to them.

  • To attack or attempt to attack the Studio Services through a denial-of-service or distributed denial-of-service attack.

  • To use any automated or manual process, including any robot, spider, scraper, or other means, to monitor, copy, or collect data or content from the Studio Services for any purpose without the Studio’s express written consent.

  • To collect or attempt to collect personal information from other members, users, or employees of the Studio without authorization.

  • To record, photograph, or otherwise capture images or audio of any class, member, or instructor without the prior written consent of the Studio and all individuals depicted or recorded.

You must not use the Studio Services in any manner that could disable, overburden, damage, or impair the system or interfere with any other party’s use of the Studio Services, including their ability to engage in real-time activities.

The Studio reserves the right to suspend, restrict, or terminate your access to the Studio Services if you engage in any conduct that violates these Terms or that the Studio determines to be harmful, disruptive, or unlawful.

Content Standards

These Content Standards apply to any and all User Contributions and use of any interactive features of the Studio Services. User Contributions must, in their entirety, comply with all applicable federal, state, local, and international laws and regulations.

Without limiting the foregoing, User Contributions must not:

  • Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

  • Promote sexually explicit, suggestive, or pornographic material, violence, or discrimination based on race, color, sex, gender, religion, nationality, disability, sexual orientation, or age.

  • Infringe any patent, trademark, trade secret, copyright, right of publicity, or other intellectual property or proprietary rights of any person or entity.

  • Violate the legal rights (including privacy or publicity rights) of others or contain material that could give rise to civil or criminal liability under applicable laws or that otherwise conflicts with these Terms or the Studio’s Privacy Policy [https://www.aurawellnessstudios.com/privacypolicy].

  • Be false, misleading, or deceptive in any way.

  • Promote or encourage any unlawful, fraudulent, or harmful activity.

  • Cause unnecessary distress, annoyance, or alarm, or be likely to harass, embarrass, or offend another person.

  • Impersonate any person, misrepresent your identity or affiliation, or falsely imply endorsement by the Studio or any other individual or organization.

  • Contain any advertising, marketing, or solicitation for goods or services without prior written consent from the Studio.

  • Give the impression that they originate from or are endorsed by the Studio, its instructors, or affiliates if that is not the case.

The Studio reserves the right, at its sole discretion, to remove or refuse to post any User Contributions that violate these Content Standards or that it determines to be inconsistent with the integrity, safety, or purpose of the Studio Services.

Monitoring and Enforcement; Termination

The Studio reserves the right, at its sole discretion, to monitor, moderate, and review User Contributions and other user activity to protect the integrity, safety, and lawful use of the Studio Services. Without limiting the foregoing, the Studio may:

  • Remove or refuse to post any User Contributions for any or no reason.

  • Take any action with respect to any User Contribution that it deems necessary or appropriate, including if the Studio believes that such contribution violates these Terms, including the Content Standards, infringes any intellectual property or privacy right, threatens the safety of users or the public, or could create liability for the Studio.

  • Disclose your identity or other information to any third party who claims that material posted by you violates their rights, including intellectual property or privacy rights.

  • Take appropriate legal action, including referral to law enforcement, for any illegal, abusive, or unauthorized use of the Studio Services.

  • Suspend or terminate your access to any part of the Studio Services for any reason, including any violation of these Terms or any conduct deemed contrary to the interests of the Studio or its community.

WITHOUT LIMITING THE FOREGOING, THE STUDIO RESERVES THE RIGHT TO COOPERATE FULLY WITH LAW ENFORCEMENT AUTHORITIES OR COMPLY WITH ANY COURT ORDER DIRECTING IT TO DISCLOSE THE IDENTITY OR OTHER INFORMATION OF ANY USER POSTING OR TRANSMITTING MATERIALS THROUGH THE STUDIO SERVICES.

BY USING THE STUDIO SERVICES, YOU WAIVE AND HOLD HARMLESS THE STUDIO, ITS AFFILIATES, INSTRUCTORS, AND SERVICE PROVIDERS FROM ANY CLAIMS ARISING OUT OF ACTIONS TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR AS A CONSEQUENCE OF, ANY INVESTIGATION OR ENFORCEMENT ACTIVITY CONDUCTED BY THE STUDIO OR BY LAW ENFORCEMENT.

The Studio does not undertake to review all material before it is posted or transmitted through the Studio Services and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, the Studio assumes no liability for any action or inaction regarding communications, materials, or content provided by any user or third party, nor any liability for the performance or nonperformance of the activities described in this section.

Copyright Infringement

If you believe that any User Contributions or other content available through the Studio Services infringes your copyright, please refer to our Copyright Policy [https://www.aurawellnessstudios.com/copyrightpolicy] for instructions on how to submit a notice of copyright infringement.

Reliance on Information Posted

The information provided through the Studio Services, including on the Website, mobile applications, or other communication channels, is made available solely for general informational purposes. The Studio does not warrant the accuracy, completeness, reliability, or usefulness of any such information. Any reliance you place on this information is strictly at your own risk.

The Studio disclaims all liability and responsibility arising from any reliance placed on such materials by you, any other member, or any person who may be informed of their content.

The Studio Services may include content provided by third parties, including materials submitted by other users, instructors, guest contributors, bloggers, or third-party licensors, syndicators, aggregators, and reporting services. All statements, opinions, or other content expressed in such materials, except for content expressly provided by the Studio, are solely the opinions and responsibility of the person or entity providing them and do not necessarily reflect the opinion of the Studio. The Studio is not responsible or liable to you or any third party for the content or accuracy of any materials provided by third parties.

Changes to the Website

The Studio may update, modify, or revise the content or functionality of the Studio Services at any time without notice. Although the Studio strives to maintain current and accurate information, the content available through the Studio Services may not always be complete, accurate, or up to date. The Studio has no obligation to update any materials or information provided through the Studio Services.

Information About You and Your Visits to the Website

All personal information collected through the Studio Services is handled in accordance with the Studio’s Privacy Policy [https://www.aurawellnessstudios.com/waiver]. By accessing or using the Studio Services, you consent to all actions taken with respect to your information consistent with the Privacy Policy.

Third-Party Websites and Online Services

The Studio Services may include access to or links for third-party websites, mobile applications, or online platforms, including but not limited to scheduling, booking, and payment services such as Mindbody (collectively, “Third-Party Services”).

The Studio does not control and is not responsible for the content, functionality, accuracy, or policies of any Third-Party Services. Your use of any Third-Party Services is entirely at your own risk and subject to the terms, conditions, and privacy policies of those third parties. We highly recommend that you review their terms and conditions and privacy policies.

Inclusion of a link, integration, or reference within the Studio Services does not constitute or imply endorsement, sponsorship, or recommendation by the Studio. The Studio disclaims all liability for any loss or damage that may result from your access to or use of any Third-Party Services, including those used to register, book, pay for, or manage Studio classes or accounts.

Geographic Restrictions

The Studio is based in the State of California, and all Activities are conducted in or from Alameda County, California. The Studio provides the Studio Services for use only by individuals located within the United States and makes no representation that the Studio Services or any of their content are accessible or appropriate outside the United States.

Access to the Studio Services may not be lawful by certain persons or in certain jurisdictions. If you access or use the Studio Services from outside the United States, you do so on your own initiative and are solely responsible for compliance with all applicable local laws.

Disclaimer of Warranties

You understand and agree that the Studio cannot and does not guarantee or warrant that any files, data, or content available through the Studio Services, including any materials downloaded or accessed online, will be free of viruses, malware, or other harmful code. You are solely responsible for implementing appropriate security safeguards, antivirus protections, and data backup measures to protect your systems and information.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE STUDIO AND ITS AFFILIATES, INSTRUCTORS, EMPLOYEES, AND SERVICE PROVIDERS ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY VIRUSES, MALWARE, DENIAL-OF-SERVICE ATTACKS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIALS THAT MAY AFFECT YOUR COMPUTER, DATA, SOFTWARE, OR OTHER PROPERTY DUE TO YOUR USE OF THE STUDIO SERVICES OR ANY LINKED THIRD-PARTY PLATFORMS.

YOUR USE OF THE STUDIO SERVICES, INCLUDING ALL ACTIVITIES, CONTENT, AND MATERIALS ACCESSED THROUGH THE STUDIO’S WEBSITE, APPLICATIONS, OR OTHER PLATFORMS, IS AT YOUR SOLE RISK. THE STUDIO SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

Without limiting the foregoing, neither the Studio nor any person associated with the Studio represents or warrants that the Studio Services, their content, or any services or materials made available through them will be accurate, reliable, error-free, uninterrupted, or free from defects or harmful components, or that they will meet your expectations or requirements.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE STUDIO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Nothing in this section limits or excludes any warranty that cannot be disclaimed under applicable law.

Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF AURA WELLNESS STUDIO LLC AND ITS AFFILIATES, INSTRUCTORS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, LICENSORS, AND SERVICE PROVIDERS TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE LESSER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO THE STUDIO FOR THE APPLICABLE STUDIO SERVICE OR ACTIVITY GIVING RISE TO THE CLAIM.

The foregoing limitation applies to all damages of any kind, including but not limited to direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of revenue, profits, data, goodwill, or other intangible losses, even if the Studio has been advised of the possibility of such damages.

This limitation does not apply to liability resulting from the Studio’s gross negligence or willful misconduct, or to death or bodily injury directly caused by the Studio’s negligence during an Activity conducted by or on behalf of the Studio.

Nothing in this section limits or excludes any liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.

Release, Waiver of Liability, and Assumption of Risk

By registering for, accessing, or participating in any of the Studio’s yoga, Pilates, fitness, or wellness sessions (collectively, the “Activities”), whether conducted in person, online, or through on-demand content, you acknowledge and agree to the following important terms.

Participation in the Activities involves inherent risks, including but not limited to risks of personal injury, illness, strain, abnormal blood pressure, heart attack, property damage, or death. These risks may result from your own actions or omissions, the actions or omissions of others, the condition of the facilities, equipment, or premises, or the negligence of the Studio or its instructors, employees, or agents.

You acknowledge that the Studio provides access to facilities, equipment, classes, and instruction but cannot eliminate all risks associated with participation. You further acknowledge that virtual and online participation involves additional risks, including exercising without direct supervision or in an environment not controlled by the Studio.

By participating in the Activities, you voluntarily and knowingly assume all risks, known and unknown, inherent or otherwise, arising out of or related to your participation in the Activities.

To the fullest extent permitted by law, you release, waive, discharge, and hold harmless Aura Wellness Studio LLC, its owners, affiliates, instructors, employees, contractors, agents, successors, and assigns (collectively, the “Released Parties”) from any and all claims, demands, causes of action, damages, or liabilities, whether known or unknown, arising out of or related to your participation in the Activities, including those resulting from the ordinary negligence of the Released Parties.

This release includes, but is not limited to, claims for personal injury, property damage, or wrongful death occurring before, during, or after participation in the Activities.

California Civil Code §1542 Waiver

You expressly waive the provisions of California Civil Code §1542, which provides:

“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

You understand that this waiver is intended to be as broad and inclusive as permitted under California law and will be binding upon you, your heirs, executors, administrators, and assigns.

Medical Authorization

You represent that you are physically fit to participate safely in the Activities and have no medical condition that would prevent your participation. You are solely responsible for consulting your physician prior to engaging in any of the Activities.

In the event of injury or medical emergency during participation, you authorize the Studio to obtain or provide emergency medical treatment as deemed necessary and agree to be financially responsible for any associated costs.

Acknowledgment and Separate Signature Requirement

This section serves as advance notice of the terms of participation. All members must execute a separate Release and Waiver of Liability Agreement prior to participating in any Activities. Participation in any Studio Activities is strictly conditioned upon signing that separate agreement.

By proceeding with registration or scheduling any Activity, you acknowledge that you have read and understood this summary and agree that participation is subject to the execution of a separate written release.

To review and complete the required Release and Waiver of Liability Form, please visit: [https://www.aurawellnessstudios.com/waiver]

Governing Law and Venue for Arbitration

This Agreement and any arbitration conducted hereunder shall be governed by and construed in accordance with the Federal Arbitration Act and the laws of the State of California, without regard to conflict of law principles. To the extent any Dispute is determined not to be subject to arbitration, the Parties irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Alameda County, California, and waive any objection to such venue.

Dispute and Arbitration

Good-Faith Resolution

In the event of any dispute, claim, or controversy arising out of or relating to this Agreement (each, a “Dispute”), the Parties shall first attempt in good faith to resolve the matter informally. Either Party may initiate this process by providing written notice describing the Dispute in reasonable detail.

The Parties shall meet and confer in good faith within thirty (30) days of the responding Party’s receipt of such notice. If the Dispute is not resolved within that period, either Party may proceed to arbitration in accordance with this section.

Agreement to Arbitrate

Except as expressly provided in this Agreement, any Dispute not resolved under section shall be finally and exclusively resolved by binding arbitration administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures, as modified herein.

The arbitration shall be conducted by a single neutral arbitrator mutually selected by the Parties, or, if they cannot agree, appointed in accordance with the JAMS Rules. The arbitration shall take place in Alameda County, California, unless the Parties agree otherwise in writing.

The arbitrator shall issue a reasoned written award within thirty (30) days after the close of the hearing, which may be entered as a judgment in any court of competent jurisdiction.

Costs and Fees

Except as otherwise required by applicable law or the JAMS Rules, the Member shall be responsible for paying the filing fee and a portion of the arbitration costs, including the arbitrator’s compensation, as determined by the arbitrator. Each Party shall bear its own attorneys’ fees, expert fees, and related expenses, unless the arbitrator determines that a statute or contract expressly authorizes an award of such fees to the prevailing Party.

If the Studio is deemed the prevailing Party in any arbitration or judicial proceeding to enforce an arbitration award, the Member shall reimburse the Studio for all reasonable attorneys’ fees, costs, and expenses incurred in connection with such arbitration and enforcement, to the fullest extent permitted by law.

Remedies

The arbitrator shall have authority to award all remedies available at law or in equity, subject to the limitations of liability set forth in this Agreement. In any arbitration or related judicial proceeding, the prevailing Party shall be entitled to recover from the non-prevailing Party all reasonable attorneys’ fees, expert fees, costs, and expenses incurred, to the fullest extent permitted by law.

Nothing in this section limits the Studio’s right to seek temporary, preliminary, or permanent injunctive or equitable relief in court to protect its intellectual property, confidential information, goodwill, trade secrets, or other proprietary rights, without the necessity of posting a bond or proving actual damages. Such actions may be brought in any court of competent jurisdiction in Alameda County, California, and shall not be deemed inconsistent with the Parties’ agreement to arbitrate all other disputes.

Individual Arbitration; No Class Proceedings

Each Party agrees that all Disputes shall be resolved on an individual basis. To the fullest extent permitted by law, neither Party shall bring, participate in, or maintain any class, collective, consolidated, private attorney general, or representative action or proceeding against the other, whether in arbitration or in court. The arbitrator shall not have authority to consolidate claims or conduct any class or representative proceeding.

Class Action Waiver

To the fullest extent permitted by law, the Parties agree that all disputes, claims, and controversies arising out of or relating to this Agreement, or any of the Studio Services, shall be resolved only on an individual basis. Neither Party shall bring, participate in, or maintain any class, collective, consolidated, private attorney general, or representative action or proceeding against the other, whether in arbitration or in court.

Each Party expressly waives any right to have a dispute heard as a class, collective, or representative action, or to participate as a class member in any such action. The arbitrator shall not have authority to hear or decide any claims on a class, collective, or representative basis.

This waiver is an essential component of the Parties’ agreement to arbitrate and shall survive any termination, expiration, or rescission of this Agreement. If any portion of this section is held to be unenforceable, the remainder of this Agreement to arbitrate shall continue to be enforceable to the fullest extent permitted by law.

Waiver and Severability

No waiver by the Studio of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure of the Studio to assert a right or enforce a provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

If any provision of these Terms and Conditions is determined by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be modified or limited to the minimum extent necessary to make it enforceable so that the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with the Studio’s Privacy Policy [https://www.aurawellnessstudios.com/privacypolicy] and any other policies or notices expressly incorporated by reference, constitute the entire agreement between you and Aura Wellness Studio LLC regarding the Studio Services. They supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the same subject matter.

Your Comments and Concerns

This Website is operated by:
Aura Wellness Studio LLC
[160 Fremont Hub Courtyard, Fremont CA 94538]
aura.studio.wellness@gmail.com

All notices of copyright infringement claims should be directed to the Studio’s designated copyright agent in accordance with the procedures set forth in the Studio’s Copyright Policy [https://www.aurawellnessstudios.com/waiver].

All other feedback, comments, requests for technical support, and general inquiries regarding the Studio Services should be sent to aura.studio.wellness@gmail.com.

Cancellation Policy

At Aura Wellness Studio, we value our members’ time and commitment. Our cancellation policy ensures fairness and smooth scheduling for all guests while maintaining compliance with California consumer protection laws.

Class Cancellations

  • You may cancel your reserved class up to 12 hours before the start time with no penalty.

  • Cancellations made within 12 hours will result in the loss of the class credit or a $20 late cancellation fee (for unlimited members).

  • No-shows will result in a $25 fee or forfeit of the class credit.

  • If you’re moved from a waitlist into a class, standard cancellation rules apply once your spot is confirmed.

Membership Cancellations

Three-Day Cooling-Off Period:
New members may cancel their agreement within three (3) business days of signing for a full refund, excluding any services already used (as required by California Civil Code §1812.85).

Month-to-Month Memberships:
Cancel anytime with 30 days’ written notice prior to your next billing date. Partial months are non-refundable.

Prepaid or Term Memberships:
Early cancellation is permitted only if:

  • You relocate more than 25 miles from the studio,

  • You experience a medical condition or injury preventing participation (with a doctor’s note), or

  • The studio permanently closes or ceases operation.

Refunds are prorated based on unused time or sessions, minus a processing fee (up to $75).

Wellness Lounge Sessions

For red light therapy or sauna sessions:

  • Cancel or reschedule at least 24 hours in advance to avoid penalty.

  • Cancellations made within 24 hours or missed appointments will result in the loss of session credit.

Events, Workshops & Pop-Ups

  • Cancel 48+ hours before the event to receive a full credit toward future bookings.

  • Cancellations within 48 hours or no-shows are non-refundable.

Studio-Initiated Cancellations

In the rare event that Aura Wellness Studio must cancel a class, session, or event due to instructor illness, low attendance, or unforeseen circumstances, affected guests will receive a full credit or refund at our discretion.

How to Cancel

All cancellations must be made through:

  • The MINDBODY app or Aura Wellness Studio website, or

  • Emailing aura.studio.wellness@gmail.com with your full name, booking details, and the subject line “Cancellation Request.”

Cancellations via text, phone message, or social media will not be accepted.

Refunds

When applicable, refunds are processed within 10 business days to your original payment method. Aura Wellness Studio does not issue refunds for unused memberships, classes, or sessions outside of the terms listed above.

Policy Updates

Aura Wellness Studio reserves the right to modify this policy as needed to remain consistent with California Civil Code §§1812.80–1812.97 and other applicable laws. Updated policies will always be available on this page.

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